Terms of service

TERMS OF SERVICE

These Terms of Service govern your use of auralenhome.com and purchases from Auralen Home (“we,” “us,” or “our”).

Our store is hosted by Shopify, which provides the ecommerce platform. Auralen Home is the seller responsible for your order, customer support, and returns.

By using our website or placing an order, you agree to these terms to the extent permitted by applicable law.

Using Our Store

You must have legal capacity to enter into a purchase contract or use the store with the permission and supervision of a parent or legal guardian.

Provide accurate contact, payment, and shipping information. Keep your account credentials secure and notify us if you suspect unauthorized use.

Do not use our website for fraud, unlawful activity, infringement of others’ rights, or interference with the website’s operation.

Products and Descriptions

We aim to describe and display our products accurately. Screen settings, lighting, and natural material variations may affect appearance.

Review the product’s dimensions, materials, electrical specifications, and included components before ordering.

Appearance variations do not remove your rights if a product is defective or materially different from its description. Product availability may change.

Prices and Payments

Prices are shown in U.S. dollars unless another currency is explicitly displayed. Applicable taxes and shipping charges are disclosed at checkout before payment.

Promotions are subject to the conditions displayed with the offer. Price changes apply to future orders. We will not increase the price of a placed order without your agreement.

Orders

An order confirmation acknowledges receipt of your order.

If we cannot fulfill an order because of unavailable stock, a material listing error, suspected fraud, or another legitimate reason, we will contact you and refund any payment collected for canceled items.

Shipping and Delivery

We offer free standard shipping on U.S. orders as advertised.

Delivery estimates and available shipping options are provided on the product page or at checkout. Estimates are not guaranteed delivery dates.

If a shipment is delayed, lost, or damaged, contact us so we can investigate and provide an appropriate resolution. You retain any cancellation and refund rights required by applicable law.

Returns and Refunds

We accept return requests within 30 days after delivery under our Return and Refund Policy.

That policy explains eligibility, return postage, refund timing, and cancellation requests and forms part of these terms.

Read the policy at:
https://auralenhome.com/policies/refund-policy

Product Use

Follow the manufacturer’s instructions and safety information. Use products only for their intended purpose.

Where a product requires electrical installation or specialist assembly, use a qualified professional when required. Do not use a damaged electrical product.

Privacy and Third-Party Services

Our Privacy Policy explains how personal information is handled:
https://auralenhome.com/policies/privacy-policy

Payment providers and other linked third-party services may have their own terms and privacy policies. We are not responsible for content on independent third-party websites.

Website Content

Website text, images, branding, and other content belong to Auralen Home or their respective rights holders.

You may use the website for personal shopping purposes. Commercial copying, redistribution, or misuse of content requires permission from the relevant rights holder.

Service Availability and Responsibility

We cannot guarantee uninterrupted or error-free website access and may perform maintenance or correct errors.

Nothing in these terms excludes a warranty, limits liability, or removes a consumer right or remedy where doing so is prohibited by applicable law. We remain responsible for our obligations as the seller.

Changes and Disputes

We may update these terms by posting a revised version. The terms in effect when you place your order apply to that purchase unless a change is required by law or agreed with you.

Please contact us first with any issue so we can try to resolve it. These terms operate subject to applicable U.S. law and any mandatory consumer protections that apply to your purchase.

If a provision is unenforceable, the remaining provisions continue to apply.

Contact

Auralen Home
Email: helloauralenhome@gmail.com
Website: https://auralenhome.com