Help & FAQ

How can I contact Auralen Home?

Email helloauralenhome@gmail.com for product questions, order support, cancellations or returns. Include your order number when asking about an existing order.

Is U.S. shipping free?

We offer free standard shipping on U.S. orders. Review our Shipping Policy for details.

When will my order arrive?

Check the product page and checkout for an available delivery estimate. If no estimate is displayed, email us before ordering for information about your product and destination.

How do I request a shipping update?

Email us with your order number. If your order has not arrived, we will investigate and help arrange an appropriate resolution.

Can I return an item?

Yes. Contact us within 30 calendar days after delivery to request a return. We accept returns of defective and non-defective products, including change-of-mind returns, under our Return and Refund Policy.

Who pays return shipping?

For change-of-mind returns, you pay the actual return postage. For damaged, defective or incorrect items, Auralen Home covers necessary return shipping. Contact us before paying for shipping or returning an item.

Can I cancel or change my order?

Email us as soon as possible. If fulfillment has not begun, we can cancel and refund the order or correct the address. Once processing or shipping has started, changes may no longer be possible.

Where should I send a return?

Contact us first. We will provide instructions and the correct return address. Do not send items to the sender address on your package unless we instruct you to do so.